Support
Actix Product Support is dedicated to optimizing the customer experience and attaining the highest levels of customer satisfaction through the delivery of professional, efficient and quality support across the Actix product portfolio.
Actix delivers technical support and product maintenance services to its customers under the terms of a Support and Maintenance Agreement, offering tiered service levels designed to provide flexibility in meeting a variety of business needs.
The global Actix Product Support organization operates based on well-defined best practices and methodologies and strives to continuously improve performance, measuring the support delivery process regularly according to stringent performance indicators and quality targets.
Actix provides access to Product Support via a dedicated web portal www.MyActix.com. The MyActix portal provides a personalized interface to the Actix Support Service and many other useful resources including product downloads, a knowledge base of known issues and general product information.
Customer contacts can use MyActix to report new cases, monitor their progress and submit requested information, with automatic emails providing notification of updates. Cases submitted by a specific customer are visible only to the contacts associated with that customer.
Actix & Informa Webinar
Watch our latest keynote
The webinar focuses on a range of real world implementations, supported by a comparison of the business case for rightsourcing versus financial initiatives...Click here to read more
