A holistic perspective on the network experience is key.
If you are trying to deliver a better quality of network experience and only relying on intelligence from your network, you’re missing the bigger picture.
Meeting today’s customer expectations requires a holistic perspective on the network experience – one that is value-centric and contextual to the individual subscriber. One that fuses real-time intelligence from the network with customer insight and allows you to shape quality of experience in real time.
With its vendor-agnostic RAN, policy control, OSS and BSS software solutions, only Amdocs can help service providers deliver value-centric network experiences and services – when and where it matters most!
Read the September/October issue of Global Telecoms Business where Amdocs discusses some of the key challenges in the network domain faced by service providers and highlights the approaches needed to tackle the issues effectively. Articles include:
Two Amdocs industry-leading solutions have been shortlisted for the Telecoms.com LTE Awards which celebrate innovation and recognize achievement in the LTE community.
The Amdocs Self-Optimizing Networks (SON) solution is a finalist in the Innovation in HetNet Development category and Amdocs Smart Cell Placement is a finalist in the Best Test /Measurement LTE Product category.
The vendor-agnostic Amdocs Self-Optimizing Networks solution delivers SON capabilities to LTE, 3G & 2G networks, enabling operators to create a seamless customer experience across the different network technology layers. The solution improves network performance by ensuring smooth handovers between different technologies and maximizes network capacity by ensuring traffic is distributed effectively across both technology and geography. Amdocs’ offering is unique as it uses customer experience, location and customer value information to create SON algorithms that actively try to improve customer experience rather than just network performance.
Join us at LTE World Summit 2014, 24-25 June, Rai Amsterdam where our experts will be on hand to show how we can help you:
You can also hear our views on critical network challenges:
|Driving LTE network rollout efficiency – why BPM is not enough!||24 June 12:35||HetNets and Wi-Fi Offload|
|Examining small cell deployment strategies||24 June 16:50||HetNets and Wi-Fi Offload|
|Opportunities for SON in scalable multi-RAT, multi-layer networks||24 June 12:55||HetNets and Wi-Fi Offload|
|Optimizing the network for customer satisfaction||25 June 13:00||Expo Summit Network Optimization|
Amdocs SON solution helps mobile service providers autonomously optimize their radio access networks to improve the customer experience
ST. LOUIS, Feb. 10, 2014. Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the Amdocs Self-Optimizing Networks (SON) solution, which automates the optimization of radio access networks (RANs). As mobile network traffic continues to soar, Amdocs SON gives mobile service providers a market-proven solution that efficiently manages increasingly complex heterogeneous networks (HetNets), maximizes capacity utilization and improves network performance and quality for their customers.
Amdocs SON is already successfully deployed at global service providers to help them deliver better network performance, data traffic improvements, improved capacity and near-real-time performance, especially during major sporting and cultural events. In Latin America, four mobile service providers are deploying the Amdocs SON solution, including TIM Brasil who will use Amdocs SON in select Brazilian cities hosting the World Cup soccer games to deliver an overall improved customer experience for visitors and citizens, before rolling it out to the whole country.
Traffic on mobile networks doubled in 2013, according to the latest research by Actix. Voice calls and indoor data usage rose significantly during the year, with data downloads and uploads more than doubling.
In research conducted into the busiest square kilometres of the Radio Access Network (RAN) on mobile networks around the world, Actix identified a doubling of data downloads in 2013, whilst uploads increased by 140 percent. Even voice calls grew by 16 percent - significantly less than data, but still double digit growth.
Demand for data services is leading to increased failings on mobile networks, according to recent research conducted by Actix. The number of dropped data sessions and voice calls has increased by 121 percent as data demand grows.
On average around 1 percent of voice and data calls fail on mobile networks however some locations deliver call failure rates of over 17 percent during periods of high network load.
Smartphones launched in 2013 consumed more than seven times the data of those launched in 2009 and 40 percent more data than 2012 models, according to Actix’s latest research on global mobile users.
Analyzer from Actix, the most widely used tool for mobile network advanced drive test survey analytics, now supports network optimization, network acceptance and validation for LTE Advanced rollouts as well as for 2G, 3G and LTE.
Actix, an award winning pioneer of software that enables mobile operators to run more effective networks, announces the successful implementation of ActixOne Geo-located Customer Experience Analytics and Network Optimization for BaikalWestCom, the largest mobile network operator in East Siberia.
BaikalWestCom, a subsidiary of Rostelecom, is the first operator in Russia and the Commonwealth of Independent States to implement the ActixOne platform for call tracing and RAN optimization to increase efficiency and automate network optimization processes.
European mobile users are showing a significant appetite for buying goods and services on their phones, according to new research.
Conducted by On Device Research on behalf of Actix, across France, Germany and the UK, the research shows that more than 30% of mobile users are making purchases on their phones, with Germans the most likely to use mobile commerce.