VIP Subscriber Experience

Living in Fear of Angry Calls from VIPs?

You've got VIP subscribers on your network that absolutely must get great service. Simply measuring their experience isn't enough – you've got to be able to take action to correct experience issues.

You've probably heard the story about the senior executive from a key customer who can't download emails when at home. He calls up his enterprise sales representative which triggers a wave of reactive steps including one or more approaches to recreate the problem, such as performing expensive drive surveys around the executive's house.

With the increasing availability of high quality subscriber trace data from many network equipment providers, the task of ensuring the experience of VIPs doesn't need to be a painful, reactive exercise any longer.

Take a Pro-Active Approach to VIP Subscriber Experience with Actix.

We created our VIP Subscriber Experience solution to provide a pro-active and efficient approach to assuring VIP experience – and to put a stop to those angry calls and trouble tickets. Subscriber trace data, which is proprietary to each network equipment provider, is a game changer because it is a cost effective way to capture both service quality information for VIPs, as well as a rich set of RF and diagnostic data.

Our solution utilizes our ActixOne optimization platform to automatically load and process subscriber trace data as it becomes available. Once trace data is processed, a rich set of analytics may be used to determine problems experienced by VIPs and the root causes of these problems. Then alerts may be raised and the data collected can be passed to one or more optimization algorithms to find solutions.

VIP Subscriber dashboards and reports enable fast identification of experience issues

In real world deployments, VIP service problems can be analyzed 80% faster than previously possible, often enabling underlying network issues to be identified and fixed before they impact the experience of the subscriber. That means happier VIPs, which makes everyone happier.